At 92koko, protecting the personal information of every player on our platform is not a box-ticking exercise — it is a fundamental operating principle. This Privacy Policy explains in plain terms exactly what data we collect from Pakistani players, why we collect it, how we use it, who we may share it with, and the rights you have over your own information. Please read it alongside our Terms & Conditions.
Privacy at a Glance
These cards summarise our most important privacy commitments. The full legal text follows below in the numbered sections.
92koko does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data exists solely to operate your account, fulfil our legal obligations, and improve your experience on the platform.
Every page of the 92koko platform — login, cashier, game lobby, account settings — is protected by 256-bit SSL encryption. Data transmitted between your device and our servers cannot be intercepted or read by third parties, including on shared WiFi networks common across Pakistan.
You have the right to access the personal data we hold about you, to request corrections, to ask for deletion where legally permissible, and to object to certain types of processing. These rights are explained in full in Section 10 of this Policy and can be exercised by contacting us at [email protected].
92koko applies a data minimisation principle. We collect only the personal information necessary to operate your account, process payments, fulfil KYC obligations, and comply with applicable regulations. We do not collect data speculatively or for purposes unrelated to the services we provide to you.
We retain personal data only for as long as required to fulfil the purpose for which it was collected, or as required by applicable law. Account data is typically retained for a period following account closure as required by anti-money laundering and regulatory obligations. After that, data is securely deleted or anonymised.
If 92koko makes material changes to this Privacy Policy — changes that substantively affect your rights or how your data is used — we will notify you via your registered mobile number or email address at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the revised Policy.
This Privacy Policy ("Policy") is issued by 92koko ("92koko," "we," "us," "our") and applies to all personal data processed in connection with the 92koko online gaming platform, accessible at 92koko.one and all associated subdomains, mobile web interfaces, and linked services.
We are committed to handling your personal data lawfully, fairly, and transparently. This Policy explains the types of personal information we collect from players registered in Pakistan and internationally, the purposes for which that information is used, the parties to whom it may be disclosed, the measures we take to keep it secure, and the rights you hold as an individual with respect to your own data.
By creating a 92koko account, depositing funds, accessing the platform, or using any part of the 92koko service, you acknowledge that you have read and understood this Privacy Policy and you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the 92koko platform.
Reading Together: This Privacy Policy should be read alongside the 92koko Terms & Conditions. Together, these two documents govern your relationship with the 92koko platform in full.
For the purposes of applicable data protection law, 92koko acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, 92koko determines the purposes and means by which your personal data is processed.
Where 92koko engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification services, or cloud infrastructure providers — those parties act as data processors and are contractually bound to process data only on 92koko's documented instructions and in accordance with applicable data protection standards.
All enquiries relating to this Policy, the exercise of your data rights, or any data protection concern should be directed to 92koko's designated data point of contact at [email protected].
When you register a 92koko account, we collect:
To comply with Know Your Customer obligations and anti-money laundering regulations, we may request:
92koko collects personal data through the following means:
The table below sets out the primary purposes for which 92koko processes your personal data, together with the applicable legal basis for each processing activity.
| Processing Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, credential data | Contract Performance |
| Identity and age verification (KYC) | KYC documentation, identity data | Legal Obligation |
| Payment processing | Financial, transaction data | Contract Performance |
| Anti-money laundering compliance | Financial, identity, transaction data | Legal Obligation |
| Fraud prevention and platform security | Technical, device, transaction data | Legitimate Interest |
| Providing gaming services and personalisation | Gaming activity, preferences | Contract Performance |
| Responsible gaming monitoring | Gaming activity, financial data | Legal Obligation |
| Customer support | Communications, account data | Contract Performance |
| Marketing and promotional communications | Identity, contact data | Consent |
| Platform analytics and improvement | Technical, session, navigation data | Legitimate Interest |
92koko does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:
No Commercial Data Sales: 92koko does not participate in data brokerage or targeted advertising data markets. Your personal information is not a revenue stream for us — it exists solely to operate your account and fulfil our legal and regulatory obligations.
In operating a global gaming platform with Pakistani players at its core, 92koko may process or store personal data on infrastructure located outside of Pakistan. Where personal data is transferred to servers or service providers located in other countries, 92koko takes appropriate measures to ensure that such transfers are conducted with adequate safeguards in place — including contractual protections with receiving parties that impose data protection standards equivalent to or exceeding the protections afforded under applicable international privacy frameworks.
92koko's primary data processing infrastructure is designed with Pakistani player data security as a priority. Specific details regarding data transfer safeguards applicable to your account are available upon written request to [email protected].
92koko implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Responsibilities: While 92koko implements robust security measures on our side, the security of your account also depends on your actions. You should use a strong, unique password, enable two-factor authentication, and never share your 92koko login credentials with any other person. If you suspect your account has been compromised, contact 92koko support immediately.
92koko retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. Our general retention principles are as follows:
Following the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised by 92koko's data management processes.
Subject to applicable law, you have the following rights with respect to personal data that 92koko holds about you. You may exercise any of these rights by submitting a written request to [email protected].
You have the right to request a copy of the personal data 92koko holds about you, together with information about how it is used. We will respond to verified access requests within 30 days.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. You can update many account details directly through your 92koko account settings panel.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing. Note that regulatory retention obligations may prevent full deletion in some cases.
You may request that 92koko restricts processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending determination of our legitimate grounds.
Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to processing of your personal data where we rely on legitimate interest as the legal basis, or where data is processed for direct marketing purposes. Marketing objections take effect immediately; other objections are assessed against our legitimate grounds.
We will respond to all rights requests within 30 days of receipt of a verified request. We may need to verify your identity before processing a rights request. In complex cases, we may extend the response period by a further 60 days, in which case we will notify you of the extension and the reason for it. We do not charge a fee for the exercise of data rights, except where requests are manifestly unfounded, excessive, or repetitive.
92koko uses cookies and similar tracking technologies to operate the platform, authenticate user sessions, remember user preferences, analyse platform usage, and support our fraud detection and security functions. The following categories of cookies are used on the 92koko platform:
Essential cookies are strictly necessary for the 92koko platform to function — they enable login session management, maintain your authenticated state as you navigate, and support security features. These cookies cannot be disabled without disrupting platform functionality.
Functional cookies remember your preferences — such as language settings, game display preferences, and last-visited lobby sections — so you do not need to reconfigure them on each visit.
Analytics cookies collect anonymised or aggregated data about how players navigate the 92koko platform. This data is used to identify areas for improvement, understand which features are most used, and optimise the overall player experience. Individual players are not identifiable from analytics data.
Security cookies support our fraud detection systems by maintaining session integrity information and enabling us to detect unusual patterns such as concurrent logins from different geographic locations.
You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect some aspects of your experience on the 92koko platform. 92koko does not use cookies to serve third-party advertising or to track your activity across other websites.
The 92koko platform is strictly for individuals aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under 21 years of age. If you are under 21, you must not use the 92koko platform or submit any personal data to us.
If 92koko becomes aware that personal data has been collected from an individual under 21 — whether through account registration, payment processing, or any other means — we will immediately suspend the relevant account, delete the data to the extent permissible under applicable law, and take appropriate measures to prevent further access by that individual. If you have reason to believe that a minor has registered a 92koko account, please notify us immediately at [email protected].
Parental Controls: If you share a device with younger family members, we recommend enabling parental control software to prevent access to gambling platforms. Several free and paid parental control solutions are available and compatible with Android and iOS devices commonly used across Pakistan.
Where you have provided your consent during the registration process or subsequently, 92koko may contact you with marketing and promotional communications regarding new games, bonus offers, loyalty programme updates, PSL cricket betting opportunities, and other platform features that may interest you. These communications may be delivered via SMS to your registered Pakistani mobile number, or via email where an email address is registered to your account.
You may withdraw your consent to marketing communications at any time without affecting your access to the 92koko platform. To unsubscribe from marketing messages, you may follow the unsubscribe link included in any marketing email, reply STOP to any SMS marketing message, or contact the 92koko support team at [email protected] and request removal from all marketing communications.
Please note that essential operational communications — such as deposit confirmations, withdrawal notifications, KYC verification requests, account security alerts, and responsible gaming tool notifications — are not marketing communications. These will continue to be sent to your registered contact details regardless of your marketing preferences, as they form a necessary part of operating your account.
The 92koko platform may contain links to third-party websites, game provider portals, or content pages that are operated independently of 92koko. This Privacy Policy applies solely to the 92koko platform and does not extend to any third-party website or service linked from our platform.
92koko does not endorse, control, or accept responsibility for the privacy practices of any third-party website or service. If you follow a link from the 92koko platform to a third-party website, we encourage you to read the privacy policy of that website before submitting any personal information to it.
92koko reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in our platform's features and functionality. Where changes are material — meaning they substantively affect your privacy rights or how your personal data is processed — we will provide not less than 14 days' prior written notice via your registered mobile number or email address before the revised Policy takes effect.
Non-material changes — such as typographical corrections, clarifications that do not alter the substance of the Policy, or the addition of new contact details — may be made without prior notice, provided the updated Policy is published on this page with an updated "Last Updated" date at the earliest opportunity.
The version of this Privacy Policy currently published on the 92koko website is the version in force. We encourage you to review this Policy periodically to stay informed of how we are protecting your data. Previous versions of this Policy are available upon written request to our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection concern, please contact us using the details below. Our Pakistan-based support team is available 24 hours a day, 7 days a week, in both English and Urdu.
Formal data rights requests submitted to 92koko must be in writing via email. Requests submitted through live chat or social messaging channels will be directed to the appropriate team but will not be treated as formal written notices for the purpose of triggering statutory response timelines until confirmed in writing by our data team.
Our Pakistan-based team is on hand 24/7 in Urdu and English. Or explore the full 92koko platform — secure, encrypted, and built around your privacy from day one.
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